Refund policy

When Returns Are Accepted

We only accept returns if there’s a fault or a mistake on our end, including:

• Item arrived damaged
• Manufacturing or printing defects
• Wrong item sent (wrong size, colour, design, or style)

Returns We Don’t Accept

We can’t accept returns or refunds for:

• Choosing the wrong size, colour, or style
• Change of mind
• Personal preference (you simply don’t like it)
• Minor colour differences caused by screen or lighting
• Items that have been used, worn, or washed

Timeframe

You must contact us within 30 days of receiving your order.

Return Conditions

• Items must be unused, with original tags and packaging
• Proof of purchase is required
• Returns sent without approval won’t be accepted

How to Lodge a Return

Email support@gymneat.com with your order number and clear photos of the issue.
If approved, we’ll send you return instructions.

Return address:
D304/8 Church St Lidcombe NSW 2141

Sale Items & Gift Cards

Sale items and gift cards are non-refundable.

EU Customers

If your order is shipped to the European Union, you may cancel or return it within 14 days, provided it’s unused and in original condition.

Refunds

Once your return is received and checked, approved refunds will be processed back to your original payment method within 10 business days.
If it’s been more than 15 business days, please contact support@gymneat.com